Refund and Returns Policy
Effective Date: December 30, 2024
At Chuptopin, your satisfaction is our top priority. We understand that sometimes things don’t go as planned, and you might need to return or exchange a product. This Refund and Returns Policy outlines the terms and conditions for returns and refunds, ensuring a transparent and fair process for our valued customers.
Returns
Eligibility: You may return an item within 30 days of the original purchase date for a full refund or exchange, provided the item is in its original, unused condition, with all original tags and packaging intact. We believe in the quality of our products, and we want you to be completely satisfied with your purchase. The item should be in a resalable state for us to process a refund.
Non-Returnable Items: Certain items are not eligible for return or exchange, including custom-made or personalized items, gift cards, and items purchased on sale or at a reduced price, all clearly indicated. We encourage you to check this carefully before making your purchase.
Return Process: To initiate a return, please contact our customer service team at info@chuptopin.com with your order number and the reason for your return. We will provide you with detailed instructions on how to return the item, including the return address and the information we require to process your request.
Return Shipping: You are responsible for the cost of return shipping unless the return is due to a defect in the product, or an error on our part, such as shipping an incorrect item. We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns. We advise you to securely pack the item to prevent damage during shipping.
Refunds
Processing Time: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund, typically within 3-5 business days. We will make contact as soon as the return is inspected.
Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a reasonable timeframe (typically 7-10 business days). The refund will be processed as quickly as possible once the returned item is approved.
Partial Refunds: In certain cases, we may offer partial refunds, for example, if an item is returned in a condition other than its original state or if the original packaging is not included.
Original Shipping Fees: Original shipping fees are non-refundable, except in the case of a defective item or an error on our part.
Exchanges
Eligibility: Exchanges are subject to product availability. If the item you wish to exchange is out of stock, we may offer a refund or an alternative product, subject to your agreement.
Exchange Process: To initiate an exchange, please contact our customer service team at info@chuptopin.com with your order number and the item you wish to exchange for. We will provide you with instructions on how to return the item and how to process your exchange request.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@chuptopin.com with a photo of the damage, as well as your order number. We will arrange for a replacement or a full refund, including any applicable shipping costs, as quickly as possible.
Contact Us
If you have any questions about our return and refund policies, please contact us at:
Email: info@chuptopin.com
Phone: (262) 628-1975
Address: 3844 Oak Ridge Ct, Colgate, Wisconsin