Shipment Policy
Effective Date: December 30, 2024
At Chuptopin, we strive to deliver your orders with care and efficiency. This Shipment Policy provides details about our shipping procedures, costs, delivery times, and other important information regarding the shipment of your purchases from our website chuptopin.com.
Shipping Options
We offer a variety of shipping options to meet your needs, including [list specific carriers and shipping options – e.g., Standard Ground Shipping, Expedited Shipping, etc.]. You will be able to select your preferred shipping options at checkout.
Shipping options available may vary depending on your delivery address, the weight, and size of your order, and the product or products you have purchased. We will provide a range of options to suit your needs.
Shipping Costs
Shipping costs are calculated based on:
Your delivery address and destination, including your country, state and postcode.
The total weight and dimensions of your order, including its size and bulk.
The shipping method you select during checkout. Our prices are determined by these key factors to provide you with fair and transparent delivery costs.
The total shipping cost will be clearly displayed during the checkout process before you finalize your order. We aim to provide total transparency about the costs involved in your purchase.
We may offer free shipping for orders over a certain value, which will be clearly stated on our website when applicable, for orders that meet a certain value, as stated on the site at the time of purchase.
Processing Time
Order processing typically takes [number] business days. We process your order as quickly as possible after it has been confirmed.
Processing time may vary during peak seasons, holiday periods and special promotional events. We may experience delays at busy periods, but we will keep our customers informed.
We aim to process and prepare orders for shipment as quickly as possible. You will be notified if there are any significant delays in processing your order, or if for any reason we are unable to fulfill your order within an appropriate time frame.
Delivery Time
Estimated delivery times vary depending on your location and the shipping method you select during checkout. These times are estimates and are provided to give you a timeframe for your delivery, but may be subject to change due to circumstances outside our control.
Delivery times provided are estimates and are not guaranteed. Unforeseen delays may occur due to circumstances outside our control, including weather conditions, traffic issues, postal strikes or other delivery provider issues.
Once your order has been shipped, you will receive an estimated delivery date, which will also include a code that will help you to track your delivery.
Tracking Your Order
You will receive a shipping confirmation email with a tracking number once your order has been shipped. This email will provide you with your delivery tracking details.
You can track your order’s progress and delivery status through the shipping carrier’s website or app. Use the tracking code we provide to track the delivery of your package.
If you experience any issues with tracking or if your order has not been received within the estimated delivery time, please contact us, and we’ll gladly assist you, and will contact the delivery company on your behalf.
Shipping Restrictions
We currently ship to [List regions or countries]. If your location is not supported, please contact us at info@chuptopin.com to enquire about shipping to your location.
We may not ship to P.O. boxes or military addresses. If this is the case it will be indicated during the checkout, but please contact us to discuss any alternate shipping options.
Certain products may have shipping restrictions due to size, weight, or other limitations. If there are any restrictions they will be stated clearly on the relevant product pages.
Delivery Issues
If you experience any issues with delivery, such as a lost or damaged package, please contact us immediately at info@chuptopin.com. We will work with you and the shipping carrier to resolve the issue. We will investigate and work to fix the issue to a satisfactory conclusion.
We will work with the shipping carrier to resolve the issue, investigate the matter, and where appropriate will re-send the order or provide a refund, in line with our return and refund policy.
Please inspect your package upon delivery and inform us immediately of any issues, allowing us to quickly respond to and resolve any issues.
Shipping Address
It is your responsibility to provide us with a complete and accurate shipping address. We are not responsible for lost or delayed packages due to incorrect shipping information provided, so please check carefully all the details before confirming your purchase.
If you need to make changes to your shipping address after placing your order, please contact us as soon as possible at info@chuptopin.com. We will do our best to accommodate your request if your order hasn’t been shipped yet.
Once your order has been dispatched we are unable to make any changes to your delivery address, so please contact us before your order is shipped.
International Shipments
International shipments may be subject to customs duties, taxes, and fees. These charges are the responsibility of the recipient, and are not controlled by us. You are responsible for any import taxes or charges related to your international delivery.
Please note that customs procedures may delay delivery times. Delivery times to international locations are estimates and are not guaranteed, and we are not responsible for delays due to customs.
Contact Us
If you have any questions or concerns about our Shipment Policy, please contact us at:
Email: info@chuptopin.com
Phone: (262) 628-1975
Address: 3844 Oak Ridge Ct, Colgate, Wisconsin